* We reserve the right to refuse the return if it is received in an unacceptable condition.
* We are not responsible for lost or damaged returns. Please keep the receipt with tracking information.
* All PayPal payments can only be refunded through PayPal. All credit card payments will only be refunded to the original credit card
* When you return the goods according to the agreement, you should use the same mode of transportation as when we delivered the goods.You may not pay freight on a collect basis unless you have our express consent.After the return of the goods, we are obligated to receive the goods.
General return conditions
You have the right to return the goods within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
1. Please Contact our Customer Service to initiate the return & refund process within 30 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy). Please do not send the goods back without our consent and no money will be refunded. After 30 days we will not take it back.
The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item. If you would like to return one or all of the items in your order, please contact our customer service under Contact to get the return address.
1621 S Alameda St, Compton, CA 90220,US
Zip Code: 90001
Our factory is based in USA and the item need to be returned to the factory.
* Please do not send the package back to the address on the package as it is not our return address. The address on the package is the warehouse address of the logistics company that works with us.
* Please write down your name and your order number on a piece of paper and post it together with the item, then send all the items back via USPS and give us the tracking number.
* All returned items will be checked. We will process the refund once we have received the return package and can confirm that the product has the issues mentioned.
* The refund will be back to your paypal account within 24 hours, if you paid with debit- or credit card, you can get the money back to your account within 3-15 working days. It depends on the processing time of your bank.
Who pays for the shipping costs when making the return?
If there is any problem with the goods, we will return them free of charge.
If the buyer mistakenly bid for the goods and needs to return or replace the goods, the buyer will have to bear the round-trip freight.
If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.
If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.
We understand that ordering a costume for special occasions is an important decision and will accommodate you as much as we can. However, it is important to note that all of our costumes are in stock, and once the order is shipped it cannot be canceled. Please note the following cancellation policy.
– Unpaid orders are automatically canceled.
– If the orders are canceled within 18 hours after payment, you will get a full refund.
– If the items were packed within 24 hours but were not shipped, you will get 80% refund + shipping fee.
– Once your order is shipped, it cannot be cancelled.
If you have any further questions, please contact us. Email: firstname.lastname@example.org
Our contact information and address:
Company Name:diyonlinecustom Co.,Ltd
Contact Department: Customers Service Dept.
Address:1621 S Alameda St, Compton, CA 90220,US